Support

Questions, bug reports, refunds, account deletion — write to us.

Contact Us

Email [email protected]. One address for everything — a real person reads it, and we reply as soon as we can.

Postal mail reaches us at the address in the Imprint, but email is faster.

Reporting a Problem

To help us reproduce an issue, include what you can:

• the email address of your Folioki account;
• your device and iOS version;
• the Folioki version, shown under Profile → About;
• what you did, what you expected, and what happened instead;
• a screenshot, if the problem is visible.

Subscriptions and Refunds

Subscriptions are purchased through Apple, so billing lives in your Apple account: manage or cancel under Settings → your name → Subscriptions on your device, or at apps.apple.com/account/subscriptions. Cancelling stops the next renewal; the current period runs to its end.

Refunds are handled by Apple, not by us — request one at reportaproblem.apple.com. Write to us anyway if something went wrong; we would rather know.

Your Account and Data

You can delete your account, and everything in it, under Profile in the app. To ask for a copy of your data, a correction, or a deletion by hand, email us — see Privacy Policy for the rights you have and what we store.